Customer Support Marketing

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A hotel with a strong Customer Support System can be the difference in not only the conversion of sales but also the retention of guests. With that in mind, Resilient Digital’s Customer Support System is designed to help you improve customer support efficiency by providing your staff with the tools they need to deliver fast, effective and measurable support.

  • Manage, organize, and streamline your customer service and drastically improve your customer’s experience
  • It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform
  • Web-based multi-user customer support platform. No local installation required. Access it anytime – from anywhere
  • All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket
  • Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping
  • Searchable FAQs and help documents portal for users and staff
  • Service Level Agreements (SLA) support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation
  • Get system overview and basic historical statistics on tickets count and status per department, staff and help topics
  • Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities
  • Trusted support ticket system setup and configuration
  • Provide support specialist answering request ticket daily (5 days a week)